Frequently Asked Questions

Last updated January 9, 2011

Domain Privacy Questions

  1. Isn't my domain information private?

    No! When you register a domain, you're supposed to give full contact details for you or your organization. These contact details include the following:

    • your name
    • your mailing address
    • your E-mail address
    • your phone number

    This information is available to anybody through your domain registrar's WHOIS database, which can be accessed on the Internet. Some sites make it even easier to find WHOIS information by providing a consolidated interface (for example, check out GeekTools).

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  2. Why is this information required?

    There are some legitimate reasons. For example, if there's a problem with your domain (or somebody using your domain), people may want to E-mail you. If the domain is dead and you can't be sent E-mail, somebody can call or write you.

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  3. Can't I just lie?

    Yes, but you're not supposed to. In fact, if you do and it gets detected, your domain can be suspended. Spammers often do lie about their information because they don't plan to keep their domains for long. While banning spammers from various sites, we've seen domain suspension notices because of false contact information. While a spammer probably expects this to happen, most people want their domains accessible and businesses certainly do.

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  4. What can happen with my information?

    Unfortunately, spammers, junk mailers and telemarketers (or worse) have found out about WHOIS, and they can also send you junk E-mail and postal mail. On some of the domains that we've worked on, we'd see lots of spam because spammers had scraped the WHOIS databases and gotten lots of E-mail addresses. Even putting text in the E-mail address like "all-spam-gets-deleted" didn't help (spammers don't care).

    Also, you can get junk mail. We've seen mail from domain "promoters" and other registrars trying to make you think your domain will expire. A few years ago, one of the biggest domain registrars sent mail like that out.

    And, if you're really paranoid, people could use the information in worse ways. We've never heard of any stalkings, burglaries or kidnappings happening because of domain information, but it wouldn't be hard to envision such a scenario.

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  5. Aren't there any free domain privacy sites?

    There could be, but we haven't found any (otherwise we'd be using them, too). Some registrars do include privacy for free (for example, Google), but you'll have to transfer your domain to them (if it's not there already) and there may be other strings attached. However, most others seem to charge, some almost as much per year as the domain itself. We think that's too much.

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How Our Privacy Works

  1. How do I sign up for your service?

    You can't right now. We're only providing services to a limited number of sites in a Beta test.

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  2. What happens after I sign up?

    After we confirm your payment, we'll provide you with information to use as your domain's contact information. This includes our company name, mailing address, phone number, fax number and a unique E-mail address for your domain. You just change your contact information at your domain registrar(s) to the information that we give you.

    We'll also provide you with a customer ID number in case you need to make other changes later on.

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  3. Do I have to transfer my domain to you?

    No, you remain in full control of your domain and can keep it at whatever registrar you choose. You just change your contact information to the information that we give you.

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  4. How do I renew my domain privacy after the current term of service?

    You can't right now. This policy is still being finalized.

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  5. What happens if somebody E-mails your WHOIS address?

    All E-mail sent to the WHOIS address we provide you is forwarded to an E-mail address you provide us.

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  6. What happens if somebody sends postal mail or packages to your address?

    All postal mail or packages sent to our address are destroyed.

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  7. What happens if I need to contact you for help or changes?

    Use our Contact form and include your Customer ID and request in the Comments box.

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  8. If I'm already using your services for one or more domains, how do I add more?

    Use our Sign Up form as usual. The services run independently and cannot be synchronized.

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  9. How do I cancel my domain privacy?

    Use our Contact form and include your Customer ID and request in the Comments box. You should remove our contact information at your domain registrar(s) and replace it with your own. The E-mail address forwarder(s) that we provided you will still be valid until your subscription term ends, at which point they will be deactivated.

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  10. What happens if I need to transfer my domain to another person or registrar?

    You'll need to cancel your domain privacy as described above and replace our information with your real information before transferring your domain. Some registrars won't allow you to transfer for a period of time after changing your domain information, so plan ahead.

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  11. If I'm already using your services for more than one domain, how do I cancel service for one?

    You can't right now. This policy is still being finalized.

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Reporting Abuse

  1. How do I report somebody that I think is abusing your service?

    Use our abuse page. Use the form if you can; otherwise use the E-mail address at the bottom of the page.

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  2. What information do you need if somebody is sending spam?

    We'll need the entire text of the E-mail, including full headers. You can paste that into the Details box.

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  3. What information do you need if somebody is link spamming blogs or forums?

    We'll need the URL to the Web page containing the links. You can paste that into the Details box. Do not delete the spam link until we can verify the URL actually belongs to us.

    In case the link does get deleted, you should also include the URL that the spam link points to, as well as any text in the post containing the link.

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  4. What information do you need if somebody is hosting malware?

    We'll need the URL of the page containing the malware. You can paste that into the Details box.

    If the link was sent via E-mail, use the spam reporting procedure above.

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  5. What information do you need if somebody is phishing?

    We'll need the URL of the page fraudulently requesting personal information. You can paste that into the Details box.

    If the link was sent via E-mail, use the spam reporting procedure above.

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  6. What information do you need if somebody is cyber-squatting or typo-squatting?

    We'll need the domain in question and the trademark you feel is being violated (including a link to an official Web page indicating the trademark's owner, if known). You can paste that into the Details box.

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  7. What information do you need if somebody is committing some other illegal act?

    We'll need the URL of the page where the illegal activity is taking place and a description of the illegal act. You can paste that into the Details box.

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